Patient Information
Everything You Need Before Your First Infusion
We want your experience at Southwood to be as smooth and comfortable as possible. Here's what to know before you arrive.
What to Expect
Your Infusion Experience, Step by Step
Referral & Scheduling
Your physician will send a referral to our team. Once received, we'll contact you to schedule your appointment, verify your insurance, and answer any questions before your visit.
Insurance Verification
Our team handles insurance verification on your behalf before your first appointment. We'll confirm your benefits and let you know of any expected out-of-pocket costs in advance.
Arrival & Check-In
Arrive a few minutes early for your first visit to complete intake paperwork. Our staff will greet you, review your treatment plan, and get you settled in your private suite.
Your Infusion
A registered nurse will start your IV and monitor you throughout the infusion. You're welcome to relax, read, watch TV, or work on your laptop. Most infusions take 30 minutes to 3 hours.
Post-Infusion & Follow-Up
After your infusion, you'll be observed briefly before discharge. Our team will provide aftercare instructions and coordinate with your referring physician on your progress.
Insurance
We Accept Most Major Insurance Plans
Southwood Infusion Center works with most major commercial insurance carriers, Medicare, and Medicaid. Our team will verify your benefits before your first appointment and work to minimize your out-of-pocket costs.
Don't see your insurance listed? Contact us — we accept many additional plans and can verify your coverage directly.
Transportation
Transportation Services Available
We understand that getting to your infusion appointment can be a challenge, especially if you are feeling unwell or unable to drive. Transportation assistance is available for patients who need help getting to and from Southwood Infusion Center. Please contact our office when scheduling your appointment and we will help coordinate transportation options for you.
Medical Transportation
Non-emergency medical transportation (NEMT) may be covered by your insurance plan. Our team can help verify your eligibility and assist with arranging a covered ride to your appointment.
Ride Assistance
If you need help arranging a ride, contact our office and we will work with you to identify available options in your area, including community and county transportation programs.
Plan Ahead
For your first infusion or any appointment where you may receive a new medication, we recommend arranging a driver in advance. Our staff is happy to help you plan.
FAQs
Frequently Asked Questions
Have a question not answered here? Our team is happy to help.
Ready to schedule your appointment?
Contact our team to get started. We'll verify your insurance, answer your questions, and schedule your first visit.